ACCEPTANCE OF TERMS
USE OF THE ONLINE SERVICES
You may display and, subject to any expressly stated restrictions or limitations relating to specific material, electronically copy, download and print hard copy portions of the material from different areas of the Online Services solely for your own noncommercial use. Any other use of materials on the Online Services, including but not limited to the modification, reproduction, distribution, republication, display or transmission of any Content, without prior written permission of EPL is strictly prohibited.
All trademarks, service marks, trade names and tradedress, whether registered or unregistered (collectively the “Marks”) that appear within the Online Services are proprietary to EPL or other respective owners that have granted EPL the right and license to use such Marks. You may not display or reproduce the Marks other than with the prior written consent of EPL, and you may not remove or otherwise modify any trademark notices from any Content.
This Online Services may allow users to post, submit, or display information, messages, suggestions, questions, comments, postings, ratings, ideas, techniques, notes, know-how, drawings, concepts, designs, audio visual material, photographs and pictures, digital images, or other content in any form (collectively “User Content”). By posting or submitting User Content on the Online Services, you hereby grant EPL an exclusive, unrestricted, transferable and sub-licensable, irrevocable, royalty-free and fully paid-up, world-wide, and perpetual license to reproduce, distribute, market, publicly display, modify, make, have made, sell and offer for sale, practice all applicable patent, copyright, moral right, mask work, trade secret, and other intellectual property rights, make derivative works of, exploit and otherwise use the User Content in any media whatsoever now known or later invented throughout the world for any purpose whatsoever, commercial or not. You hereby disclaim any right to any compensation from EPL in connection with the EPL’s exercise of its license rights in and to the User Content you have posted on or submitted to the Online Services. By posting or submitting the User Content on the Online Services, you represent and warrant that you own the copyright in such User Content or that you have a legitimate license to post the User Content, including photographs or other audiovisual material, without any restrictions whatsoever.
NOTICES AND PROCEDURES FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to the Online Service’s designated agent. ALL INQUIRIES NOT RELEVANT TO OR NOT COMPLYING WITH THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. EPL respects the intellectual property of others, and we ask our users and visitors to do the same. EPL will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws. Upon receipt of notices complying with the DMCA, EPL will act to remove or disable access to any material found to be infringing or found to be the subject of infringing activity and will act to remove or disable access to any reference or link to material or activity that is found to be infringing.
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide EPL the following information. Please be advised that to be effective, the notification must include ALL of the following:
a physical or electronic signature of the person authorized to act on behalf of the owner of an exclusive copyright that is allegedly infringed;
a description of the copyrighted work that you claim has been infringed;
a description of where the material that you claim is infringing is located on the Online Services;
your address, telephone number, and email address and all other information reasonably sufficient to permit EPL to contact you;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Notices of claimed copyright infringement should be directed to El Pollo Loco, Inc., Attention: Legal Department, at 3535 Harbor Blvd., Suite 100, Costa Mesa, CA 92626.
IMPORTANT NOTE: THE PRECEDING INFORMATION IS PROVIDED EXCLUSIVELY FOR NOTIFYING EPL THAT YOUR COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED. ALL OTHER INQUIRIES, SUCH AS PRODUCT OR SERVICE RELATED QUESTIONS AND REQUESTS, OR QUESTIONS ON PRIVACY, WILL NOT RECEIVE A RESPONSE THROUGH THIS PROCESS.
TERM & TERMINATION
LINKS TO THIRD PARTY SITES AND SOCIAL MEDIA PAGES
The Online Services may contain links to other third-party websites, including the franchised operators of El Pollo Loco restaurants, and social media platforms, such as Facebook, Twitter, or Foursquare (all links to third-party websites and social media platforms are collectively referred to herein as "External Sites"). External Sites are provided only for your convenience. However, even if the third party is affiliated with EPL, EPL has no control over the External Sites, all of which have separate privacy and data collection practices, independent of EPL. If you decide to visit any External Site, you do so at your own risk. EPL and its affiliates have no responsibility or liability for any External Sites, or the content, policies, or actions thereof. If you choose to purchase any product or service from an External Site, your relationship is with that third party. You agree that we are not responsible for the quality of third-party products or services, or fulfilling any of the terms of your agreement with the seller, including, but not limited to, the delivery of products and services and warranty obligations related to products and services. Links do not imply that we sponsor, endorse, are affiliated with or associated with, or are legally authorized to use any trademark, trade name, service mark, design, logo, symbol, or other copyrighted materials displayed on or accessible through such External Site.
TRANSACTIONS WITH EPL AND THIRD PARTIES
If you wish to make purchases through the Online Services or an External Site, you may be asked by us or the merchant or operator from whom you are making the purchase to supply certain information, including credit card, debit card, or other payment mechanism information. You agree not to hold EPL liable for any loss or damage of any sort incurred as a result of any such dealings. You agree that all information you provide in connection with such purchase shall be accurate, complete and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment mechanism at the prices in effect when such charges are incurred. You also will pay any applicable taxes, if any, relating to any purchases you make.
In order to use Online Services made available through a mobile or tablet application (an “App”) you must have a compatible mobile device. EPL does not warrant that the App will be compatible with your mobile device.
The App may automatically download and install updates from time to time or require the downloading and installation of updates or new versions for continued use. You acknowledge that in some instances updates and/or new versions may reduce or remove features and functionality in prior versions of the App.
EPL makes no warranties or representations about the accuracy or completeness of the Online Service’s content or the content of any External Sites. EPL does not filter advertisements or other content that children may view through our Online Services or “hot-linked” sites, and they could receive content and materials from the Internet and/or advertising that are inappropriate for children. We encourage parents and guardians to spend time online with their children and to consider using an electronic filtering software.
LIMITATION OF LIABILITY
IN NO EVENT SHALL EPL, OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS OR THIRD PARTY PARTNERS, BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF EPL HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT, OR ANY OTHER THEORY ARISING OUT OF OR IN CONNECTION WITH ANY UNAVAILABILITY OR NONPERFORMANCE OF THE ONLINE SERVICES, ERRORS, OMISSIONS, VIRUSES AND MALICIOUS CODE. THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL EPL’S LIABILITY FOR DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE ONLINE SERVICES EXCEED TEN DOLLARS.
Except with respect to notices of alleged copyright infringement, which must be submitted as described above, and unless explicitly stated otherwise in the Online Services, you must provide all notices or complaints to EPL via email to email@example.com or mail at El Pollo Loco, Inc., Attention: Legal Department, 3535 Harbor Blvd., Suite 100, Costa Mesa, CA 92626.
This policy is effective on January 1, 2023.
The following summary provides highlights of our Policy, but please read further below to review our full Policy.
INFORMATION WE COLLECT
We collect various types of information about you, including:
We also may collect information in ways that we describe to you at the time we collect it or via other means, with your consent.
USE OF INFORMATION
We use the information we collect about our customers for the following business purposes:
We may also use information we collect about you for other business purposes when you consent or otherwise request that we do so.
COOKIES AND ONLINE ADVERTISING
DISCLOSURE OF INFORMATION
We may disclose to or share the personal information we collect about you to the following parties:
Although EPL cannot guarantee security of our online services or information transmitted over the Internet, we have put in place certain procedures to safeguard your personal information when it is in our control. Please see the full policy below for more information regarding data security.
YOUR DATA PRIVACY RIGHTS
Your personal information is important. Please see below for information regarding EPL’s websites and online services, links to third-party sites, your privacy rights under California law, and children’s privacy.
Please note that if you are a California resident you may have additional rights as set forth in the California Privacy Notice below.
COLLECTION OF PERSONAL INFORMATION
We collect personal information about customers and users of our Services in a variety of ways. We may collect information you provide to us, information we collect through your use of the Services, information we collect from our third-party business partners, and information from publicly available sources.
INFORMATION YOU PROVIDE TO US
We collect personal information from you when you voluntarily use or engage with the Services, such as providing general comments, making purchases of food or gift cards in one of our restaurants, online, or through our mobile application, registering for sweepstakes or contests, participating in our loyalty program, using our WiFi services, and content submissions. For example, you may submit your name, postal address, e-mail address, IP address, phone number (which we may use for text messaging if you have opted in), gender, and/or birthdate in order to receive information about various subjects, register for or participate in programs, contact customer service, make purchases, or respond to surveys.
In order to process a financial transaction you request, such as the purchase of food or gift cards in a restaurant, through our mobile app, or online, our third-party payment processor may collect credit card information such as your credit card number, security code, the card’s expiration date, and a signature. When you enter one of our restaurants, we may collect information through our security cameras.
When you register for and participate in our loyalty program, we collect your email, full name, phone number, password, birthdate, zip code and preferred location. We also track your opt-in/out status and other guest interactions such as loyalty points earned, tier status changes, locations visited, transactions made and rewards used.
Olo may share certain of the information they collect with us so that we can process the order that you have placed, including your name, email address, phone number, and details of the order. We also use this information for marketing and other purposes; for example, we send you text messages regarding your order status and/or to ask you to participate in a survey. We may send you additional text messages about offers and promotions if you have opted-in to them.
When you use the WiFi in our restaurants, we collect the following personal information from you: MAC address and IP address.
It is always your option to provide your personal information, but you may not be able to participate in some or all of the Services if you choose not to provide your personal information. By providing personal information through the Services, you explicitly consent to our collection and use of all such personal information as described in this Policy. If you submit someone else’s personal information to us (e.g., someone else’s contact information), you represent that you are authorized to provide this information to us.
INFORMATION COLLECTED AUTOMATICALLY
The personal information we collect through cookies and tracking technologies may include your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring web site (if any), and the pages you visit on our Services. We may use this personal information to operate, maintain, and manage our Services and to provide services such as technical support. In addition, we may collect certain personal information using various tracking technologies, Internet tags, and web beacons such as number of visitors/users of the Online Services, but only in an aggregate and non-personally-identifiable form.
For each user of EPL’s Services, EPL’s web server automatically recognizes and stores computer-readable personal information such as the visitor’s IP address and domain name combination. This is typically anonymous information automatically provided by your computer. We use this personal information to follow visitor traffic patterns through the Services to improve user experience.
INFORMATION COLLECTED THROUGH YOUR USE OF THE SERVICES
When you use the Services, such as EPL’s website or mobile application (the “App”) and related content, we may collect information about your use of these Services. The information automatically collected may include:
Usage Details. Certain details of your access to and use of the App, including traffic data, location data, logs and other communication data and the resources that you access and use on or through the App.
Device Information. Information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number.
Transaction Information. We use third-party service providers to collect, combine and evaluate information from various different Services, such as Wi-Fi usage, online purchases, in-store purchases, loyalty program activity, gift card activity, and responsiveness to our advertising in order to better evaluate and deepen our relationship with our customers and to deliver them information and advertising targeted to their preferences and interests.
Stored Information and Files. Metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.
Geolocation. Our App and mobile versions of our website may collect precise personal information about the location of your mobile device using location awareness technologies such as GPS, WiFi, Bluetooth, or cell tower proximity if you have consented to such tracking.
Depending on the permission settings of your personal mobile device(s) and the permission settings you choose for EPL’s mobile application, when using the App we may also collect or have access to your:
By adjusting the permissions either in your mobile device settings or your settings for the App, you may enable or disable location tracking. Please note, however, that even if you disable location services, other means of establishing or estimating location may exist and be used (such as connecting to WiFi, your device’s proximity to a WiFi network, Bluetooth technology, beacons, or our networks). Note also that if you enable location tracking, you may allow the App to track your location in the background, which can decrease battery life.
EPL may combine the personal information you provide through the Services with personal information we may collect from you offline, or from third parties.
INFORMATION COLLECTED BY OR THROUGH THIRD PARTIES
We may work with certain third parties who use one or more automated information collection technologies to collect information about you or your mobile or computing device. These third parties may include:
We or these third parties may use tracking technologies to collect information about you when you use the App. The information collected may be associated with your personal information or may include information, including personal information, about your online activities over time and across different websites, apps, and other online services websites.
DO-NOT-TRACK AND OTHER CHOICES WITH RESPECT TO ONLINE ADVERTISING
If your Internet browser employs blocking or “Do Not Track” technology that limits recognition or the collection of such computer-readable personal information, EPL will not alter or bypass such technology. EPL does not provide access to third parties to track your personal information through your use of the Services, but EPL may allow third parties to access certain personal information you provide as described in the Use and Disclosure of Your Personal Information Section below. For websites, you may opt-out of certain tracking, however, by disabling cookies through your browser or by visiting the opt-outs provided by the Network Advertising Initiative, Digital Advertising Alliance, and Google.
For more information regarding managing the privacy of your information with respect to online advertising and to learn how to opt-out of having your information collected by these networks, please visit: http://www.youradchoices.com, http://www.aboutads.info/appchoices, http://www.networkadvertising.org, or https://www.networkadvertising.org/mobile-choice. To opt-out in mobile apps, please download the Digital Advertising Alliance’s AppChoices tool at http://www.aboutads.info/appchoices and adjust the advertising preferences on your mobile device. Please note that we are not responsible for the opt-out process of third parties.
If you are a resident of California, you can opt-out of the sharing of your personal information for cross-context behavioral advertising as noted below.
USE OF YOUR PERSONAL INFORMATION
The privacy of your personal data is important. EPL will only use the personal information we collect about you for the purposes described in this Policy. Generally, EPL may use the personal information you provide, or that we collect from other sources, for our general business purposes, such as responding to your requests or questions, processing transactions such as food or gift card orders, to fulfill the purpose for which you provided it, communicating about customer service, informing you about others’ products or services you might find interesting, personalizing our Services to meet your needs or preferences, or for marketing our products and services to you.
More specifically, EPL may use the personal information we collect about you for the following purposes:
With respect to location information in particular, EPL uses this personal information for location-based services that you request, such as locating nearby EPL restaurants, identifying special offers that may be of interest to you, or personalizing your interactions with EPL. For most mobile devices, you can withdraw your permission for EPL to acquire location information through the device settings. If you have questions about how to disable your mobile device's location services, we recommend you contact your mobile device service provider or the device manufacturer. If you would like us to delete location personal information we have collected, please contact us at firstname.lastname@example.org or https://www.elpolloloco.com/legal/ccpa.html. Please note that the applications may not function properly following deletion, and that we may be required by law to retain certain personal information.
See the chart below for more information about how we use personal information we collect about you.
DISCLOSURE OF YOUR PERSONAL INFORMATION
In order to fulfill the purposes described above, we may disclose your personal information to third parties, as set forth below:
All of the above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties (except to our service provider that facilitates text messaging). We may also disclose aggregated personal information about our users, and personal information that does not identify any individual.
In all instances the personal information will be used only for the purposes enunciated in this Policy.
EPL fully encourages all parents to supervise their children's online activities and regularly monitor their children's use of the Internet, including use of EPL’s Services. Parents should consider using parental control tools and other services to assist them in supervising their children's online use or online disclosure of their name, address or other personal information without parental consent.
THIRD-PARTY INFORMATION & MOBILE APPLICATION COLLECTION, ANALYSIS, AND TRACKING
EPL’s Services and communications through the Services may contain links and pointers to other third party websites, including, without limitation, websites for employment applications, advertising, and social media platforms. This Policy does not apply to these third party websites, and we are not responsible for the privacy practices, policies, or content of any such third party websites, even if you link to them through the Services or communications related to the Services. We have no control over how such third party websites collect or use personal information, and we have no responsibility for any personal information you provide or content you post on such third party websites. We encourage you to read and understand the privacy policies of any third party websites that you visit.
CORRECTING, ACCESSING, & DELETING YOUR INFORMATION
You can change or review your personal information by logging into your account on the applications provided through the Services and visiting your account profile page. We cannot delete your personal information except by also deleting your user account. We provide you with the ability to access, rectify, port and erase your data. We store data until such data is no longer necessary to provide our Services or until your account is deleted, whichever comes first. We may not accommodate a request to change information if we believe the change would violate any legal requirement or cause the information to be incorrect. Regarding information about children, see below regarding Children Under the Age of 13.
CHILDREN UNDER THE AGE OF 13
We do not collect personal information from children under 13. If we discover that a child under 13 has provided us their personal information, we will take efforts to delete that information.
NOTICE TO CALIFORNIA CONSUMERS
This Notice to California Consumers contains the disclosures required under the California Consumer Privacy Act (“CCPA”). For individuals who are California residents, the CCPA requires certain disclosures about the categories of personal information we collect and how we use it, the categories of sources from which we collect personal information, and the third parties with whom we share it.
California residents may request a list of certain third parties to whom we have disclosed their personal information to be used for the third party’s own direct marketing purposes. You may make a personal information request twice in a 12-month period. If you submit a request, EPL may need to collect information from you so that it can verify your identity. EPL will respond within 45 days of receiving a personal information request.
You have the following rights under the CCPA:
We do not offer a right to limit the use or disclosure of sensitive personal information because, within the meaning of the CCPA, we do not use sensitive personal information for inferring characteristics.
In order to submit a request, we will need to verify your identity. If you have an account with us that is password-protected, we may verify your identity through our existing authentication practices for your account. We may request two or more data points of personal information and other proof of identification to verify your identity depending on the nature of the request and the personal information requested.
Please note that following your verified request, we will send you your personal information from the following email address: IRM Notification <email@example.com>. (Any response to your request, including any personal information may be sent as an encrypted file).
We will process and respond to your request within 45 days (in some cases, as is allowed under the CCPA, this process may be extended by an additional 45 days).
Please note that once you have submitted a request, we will send you a receipt, acknowledging your request, within 10 days. If, for some reason, you do not receive such a receipt within 10 days of your submitted request, please send an email to firstname.lastname@example.org, as an error may have occurred.
As a California resident, you also have the right to designate an agent to exercise these rights on your behalf. We may require proof that you have designated the authorized agent to act on your behalf and to verify your identity directly with us. Please contact us at email@example.com for more information if you wish to submit a request through an authorized agent.
We hereby inform you that if you exercise any of your rights under the CCPA, we may not deny you goods or services for that reason, or subject you to different prices than those paid by other consumers, unless provided otherwise under the CCPA, Federal, or State law.
If you have any questions about our Policy, you may email us at firstname.lastname@example.org.
Notice of Right to Opt-Out of Sale and Sharing of Personal Information
You may opt-out of the sharing of your personal information for cross-context behavioral purposes by going to https://www.elpolloloco.com/legal/ccpa.html and completing the information there. You may also choose to enable online, where available, a universal tool that automatically communicates your opt-out preferences, such as the Global Privacy Control (“GPC”). We will process the GPC signal as a request to opt out.
We do not offer an opt-out from the sale of personal information since we do not sell your personal information.
Notice of Information We Collect and Have Collected
Pursuant to California Civil Section 1798.100(b), this serves as notice of the categories of personal information that we may collect and have collected through the Site and at our locations and the commercial purposes for which we collected that information. All of the categories of personal information we collect about you (as detailed below) come from the following categories of sources:
In particular, we may collect and have collected the following categories of personal information from California consumers within the last twelve (12) months for the following purposes:
Business or Commercial Purpose
Limited to name, email, and IP address, for loyalty, gift cards, email campaigns, and online ordering systems.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
Limited to name, phone number, address, credit card number, and signature, which may be used for in-store and online order processing, loyalty program administration and targeted marketing/advertising.
C. Protected classification characteristics under California or federal law.
Limited to age and gender which may be used by our loyalty and offers platform.
D. Commercial information.
Limited to your El Pollo Loco purchase history, which is used for loyalty program administration, targeted marketing/ advertising, and to improve and develop our products and Services.
E. Biometric information.
F. Internet or other similar network activity.
Limited to interactions with the El Pollo Loco website or iOS/Android Apps and El Pollo Loco WiFi services.
G. Geolocation data.
Our App and mobile versions of our website and some third parties such as Facebook may use geolocation data for advertising and curbside pickup order fulfillment purposes. For any data collected by third party websites, related personal information and geolocation history is not stored or shared with El Pollo Loco. With respect to El Pollo Loco’s App and website, any geolocation data used for order fulfillment is not stored or retained by El Pollo Loco.
H. Sensory data.
Limited to video and audio in restaurant through our security camera systems. Used to assure physical safety and security in our restaurants. Not used for identification or linking to consumer activity.
I. Professional or employment-related information.
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
K. Inferences drawn from other Personal Information.
Limited to ordering and location preferences for targeted marketing and advertising purposes. We use third parties to track and combine personal information from our Services as discussed above to create profiles to provide tailored offers and promotions. Some third parties such as Facebook may be evaluating other preferences or characteristics.
NOTICE OF SALE OR SHARING OF PERSONAL INFORMATION
In the past 12 months, we have shared, as defined under California Privacy Laws, personal information listed in the following categories: identifiers, personal information categories listed in the California Customer Records statute, protected classifications under California or federal law, commercial information, internet or other similar network activity, and inferences drawn from other personal information. These categories of personal information are shared with media partners, social networks and advertising networks for purposes of cross-context behavioral advertising. You can opt-out of such sharing as noted above under Notice of Right to Opt-out of Sale and Sharing of Personal Information.
We do not sell your personal information as that term is defined in the California Privacy Laws. We also do not sell or share (i) personal information if we have actual knowledge that the consumer is less than 16 years of age; or (ii) Sensitive Personal Information.
NOTICE OF DISCLOSURES OF PERSONAL INFORMATION FOR A BUSINESS PURPOSE
In the past 12 months, we have disclosed, as defined under California Privacy Laws, the following categories of personal information listed in Section A through K above for one or more business purposes. Such disclosures have been made to service providers, data analytics providers, operating systems and providers, social media networks, and other recipients as listed in the Section entitled “DISCLOSURE OF YOUR PERSONAL INFORMATION.” In addition, please note that user generated content may be disclosed to other users of our website and Services.
The definition of “business purpose” is as follows:
We retain personal information to achieve the purposes for which the information was collected. In certain cases, we may need to retain personal information for purposes required under applicable law, for tax or audit purposes, or for other purposes permitted under law.
NOTICE OF FINANCIAL INCENTIVE
EPL offers customers the opportunity to participate in its loyalty program, Loco Rewards (“Program”). By participating in the Program, you may earn benefits such as discounts on food and beverages, a reward on your birthday, and other valuable offers. These benefits may be considered financial incentives under California law. The Loco Rewards terms and conditions may be found here.
When you sign-up for the Program, you opt-in to receive financial incentives. If you choose to enroll in the Program, we ask you to provide your full name, email address, phone number, birthdate, zip code, and favorite restaurant location information; we also track other information such as the locations you visit, the purchases you make, and the rewards you earn and redeem. Other information about you may be communicated to us if you choose to enroll in the Program using a third-party account, such as a Facebook account, or if you choose to provide additional information that enables certain features or services.
The financial incentives offered in connection with the Program are reasonably related to the value of the personal information provided by customers that choose to enroll and participate in the Program.
You may join Loco Rewards by downloading and signing-up through our mobile App, or on this page of our website. Participation in Loco Rewards is voluntary. You may withdraw from the Program at any time by submitting a request at https://www.elpolloloco.com/legal/ccpa.html or emailing email@example.com.
EPL takes great pride and care in maintaining the safety and security of your personal information and in preventing its unauthorized access by employing appropriate technology and internal procedures. When we transmit sensitive personal information through our Services, we protect it by encryption, such as Secure Socket Layer (SSL) protocol. However, EPL does not guarantee that unauthorized access is completely preventable in every circumstance, as no method of electronically storing or transmitting data is completely secure. It is highly recommended that you monitor your credit card activity and use of your personal information on a regular basis.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we strive to protect your personal information, we cannot guarantee the security of your personal information transmitted via our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Services.
Your continued use of the Services constitutes your agreement to this Policy and any updates. By accepting the terms of this Policy, you are consenting to the collection and processing of all personal information provided by you through your use of the Services and sharing of such personal information in accordance with the terms of this Policy.
EPL will update this Policy annually, or if a change in business is impactful, to assure that we are open and transparent about the categories and elements of personal information that we collect directly from you. For any material change to this Policy, particularly any change relating to the collection and use of your personal information, we will notify you (for example, by posting a notice with the Services or sending an email to an email address that you provided). You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for visiting our Services and this Policy to check for any revisions to stay informed about our use and protection of your personal information.
REVOCATIONS OF POLICY AND QUESTIONS
Please feel free to contact us to discuss concerns or expectations or to raise your concerns with and contact authorities if you feel we have not adequately fulfilled our obligations or respected your rights under the law. You may revoke acceptance of the terms of this Policy, request that your email address or other personal information is not shared, or send any other inquiries about our practices relating to personal information and Policy by clicking the “PRIVACY REQUEST” button on this page.